Progressive city governments are increasingly providing their citizens the opportunity to make service requests via mobile app. In this animated video, you’ll follow Marci, a citizen of Smithville, through the process of making a request to repair a dangerous hole in the sidewalk.

Throughout Marci’s journey, you’ll see how IBM’s Smarter Process software – Business Process Manager and Operational Decision Manager - helps facilitate her request. 

Mehr:  http://ibm.co/smarterprocess