Historically, healthcare excellence has been achieved through
individual practitioners focusing on being best in their medical
discipline. The industry has evolved into a series of independent
providers and processes, focusing on intervention. Focusing within each
discipline does not provide consideration for the overall patient
experience. Today, the healthcare industry is marked by its poor design,
high fragmentation, and stunning inefficiency. Care Process Management
(CPM) uses best practices for business process management to improve
clinical outcomes without changing care processes or displacing the role
of health workers.